True. I've been a long time client of hers too. She's not able to get notes, I know that much, which is why she's most likely not replying to them. When I'm on my phone, for example (Which I often am because internet issues) I can't read or reply to notes.
Sometimes she's a bit slow, and I know she has a lot going on to with real life, but she always makes it right in the end and you will get your picture.
I'm sorry you're pissed, and you have a right to be, but please, just hold out. Even if you don't reccomend her, she's not trying to con or scam you.