Do you know how many people work for DA? Or how many complaints they must go through daily with lack of real information? They work hard to prevent it, but that's not the part you're able to see. I personally know a few people who work for DA and they go through hours on end trying to help members who are bullied. It's unfortunate they cannot address everyone and it does take a long time to get things settled because of lack of information given by the person making the complaint (They aren't gonna track it down for you, you have to give them all you can) and give them time. They can't just block someone because of a hurtful comment. The easiest thing to do is block them which is their main reply. They don't have super human powers where they can get into your personal messages, etc and see everything a member or two is doing. It's mainly up to the user to handle their own problem, as they should since they've given plenty of ability for a user to do so. If they're a minor, their parent / guardian should also be keeping track of their internet use and who they talk to. Responsibility is not only the DA staff, it's the members.